Refund policy

What is the return policy?

Custom & Personalized Jewelry

We don’t accept returns on custom or personalized (engraved) jewelry , however

All other collections

We have a 10-day return policy for US, which means you have 10 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn and unused.

To start a return, please contact us at chennick24@outlook.com with your order number.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Once we receive the item in its original condition, we will issue a full refund to the credit card on file.

What to do if you encounter Damages？

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.

Certain types of items cannot be returned, like custom products such as special orders or personalized items. Please get in touch if you have questions or concerns about your specific item.

When i can get refunds?

We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 7-14 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.